April 5, 2013
As a Senior is is so important that they know they can stop for a pee without feeling inconvenient or embarrassed.
Your staff has always accommodated Dad, always making him feel comfortable.
I can’t tell you and your staff, from the airport desk to our door, how important that is.
Thanks again and keep up the great work!
March 27, 2013
I just used the Banff Airporter® from Canmore to the Calgary airport and back. The whole experience was very positive. The staff was courteous and on time, the trip very pleasant and comfortable, the service reliable. I would highly recommend this service!
March 22, 2013
I just wanted to let you know what a great experience we had with your company this past weekend. We arrived at the Calgary airport around noon on Friday March 22nd. We had booked the 1:30 shuttle to Banff but we quickly made our way to your desk and the 2 gentlemen were extremely accomodating and changed us to the 12:30 departure which was awesome. Both of them were very friendly and accomodating. The driver was also friendly and professional explaining exactly what would be happening and how long the ride would take.
The ride to Banff was wonderful with amazing views from a very comfortable bus. Once in Banff we changed to a smaller bus to accomodate the various hotel stops and make things quicker for everyone. The driver of that bus was very informative and gave us all sort of info on Banff during our short drive to our hotel.
We had the same wonderful service on our return to Calgary. The driver was at our hotel on time and in no time we were at the airport and ready for our flight.
I will highly recommend the Banff Airporter® shuttle. Both my husband and I agreed that we received some of the best customer service ever! Keep up the excellent service.
March 20, 2013
Last week, I had the pleasure of having a Banff Airporter® experience and wanted to tell you how smooth my whole interaction was.
David and Laird greeted me at the airport desk with smiles and great energy. Laird was an excellent driver, he was pleasant and made everyone on board feel comfortable.
As a local in the service industry, I very much appreciate being provided with legendary service that is unique and memorable.
Excellent service, comfortable bus, staff friendly and helpful. A very pleasant journey to a beautiful part of the world. Would highly recommend this service.
March 6, 2013
Yesterday (November 20, 2012) I took the Banff Airporter® from the Banff Springs to the airport. (Leaving the Banff Springs at 3:30 arriving just before 5:30). I want to pass on my thanks to the driver who went “above and beyond the call of duty”. First of all, he was very professional with the entire full bus of passengers but I had a challenge in whether or not I would make my plane given the roads and the tight timelines.
He called into the office to see if the plane was on time and if there was a plane I could catch as an alternative should the travel not allow us to arrive in time for me to catch the flight. He demonstrated concern without judgement etc. He was amazing! I did not catch his name but assume with the schedule details I have provided that you can pass on my thanks.
You obviously have great employees and wanted to take a moment to pass on my thanks.
January 1, 2013
Simply the best shuttle service I have ever had the pleasure of using. Safe professional drivers. Superb customer service. Excellent vehicles & very reasonable rates. I am not normally a high maintinance customer but on this particular trip I was quite needy. I just barly made my shuttle departing out of Calgary and I had to change my pickup time & location 2-3 times within a 7hr period … Sorry guys. Everyone was amazing! Calm, profesional and attention to detail. Water on the shuttle was an excellent touch! Coming into a dry climate and off a dry airplane.
I have taken the shuttle many times and have had excellent service each time.
Being a senior, I would like to mention how important it was when the driver waited at a stop for me while I went to the washroom. He was accommodating and friendly. This was a previous trip.
Having taken the Banff Airporter® shuttle service from BSH to YYC made me understand what a great option that is for guests. The shuttle we took was smooth, comfortable, and the driver was very personable. In fact, I have already suggested this service to clients in the following days of our trip.
Lots of people have been kind to me in my travels, but I have never encountered such consistently reliable, courteous and (above all) intelligent service as you folks provide.
I would like to thank the Banff Airporter® for their exceptional service. I have used the Banff Airporter® twice in the past year to travel to and from Banff. My experience with your company has been enjoyable, comfortable and relaxing. The staff have always been extremely friendly and efficient, even going above and beyond