FAQs

Help is just around the corner. Feel free to contact us if you don’t feel like reading or if your question(s) are not answered below.


Booking Online

When entering my flight time online, do you want my flight departure time or arrival time?
I have put all my information in the booking and have clicked the ‘submit’ button, but nothing has happened. Did my booking go through?
How can I apply the seniors rate?

Calgary Airport

Where do I go once I get to the Calgary Airport?
I am staying at a hotel near the airport, can the shuttle drop me off there?
I am going to be a few minutes late, will the bus wait for me?
What will happen to my reservation if my flight is cancelled? If I cannot travel can I receive a refund?
What will happen to my reservation if my flight is delayed?
How much time do I need to plan for?

The Journey between Calgary, Banff and Canmore

How long does it take to travel between Calgary, Canmore and Banff?
What happens if I miss my scheduled time from Banff or Canmore?
Is the Banff National Park Pass included in the price of the ticket?
Where can I be dropped off in Banff and Canmore?


Bus Specifications

How much luggage can I have – is there a surcharge for snowboards, skis?
Is my pet allowed to travel with me?
Is there Wifi on board the shuttle?
Are there washrooms onboard?


Other

Can my child/infant sit on my lap?
Will I be charged in Canadian Dollars or United States Dollars?
Does your shuttle go to Lake Louise?