Help is just around the corner. Feel free to contact us if you don’t feel like reading or if your question(s) are not answered below.
However, when you are flying out of Calgary, we would like to know the time your plane departs.
Are you using Internet Explorer? If you answered yes then try using a different web browser, such as Google Chrome or Firefox. You will be able to tell if your booking has gone through as you will be directed to a confirmation page and you will receive a confirmation email. If you are still having difficulties booking, call our office to speak to a representative at +1-888-449-2901.
The seniors rate can only be applied over the phone. If you would like to book at the seniors rate call our office to speak to a representative at +1-888-449-2901.
Upon your arrival Calgary Intl. Airport you’ll find us located inside the airport between exit doors 5 and 6 at area “B” of the main arrivals level. We’re conveniently located between Tim Horton’s and Starbucks! Pick your poison. Checking in is super simple. Just pull up to the desk and have your last name handy.
Unfortunately not. We have one drop off and pick up location in Calgary which is the Calgary Airport. If you are staying in a nearby hotel we suggest checking with your hotel to see if they provide an airport shuttle.
Unfortunately we cannot wait for late passengers as we are scheduled service and have other passengers on board. However, if you do miss your shuttle we can happily move you to the next available shuttle free of charge.
We are happy to give you a full refund if you have purchased cancellation insurance at the time of booking and you have contacted us before your scheduled shuttle time. Cancellation insurance can be selected when making your booking online and is offered by a representative when booking over the phone. Cancellation insurance is only 7% of the ticket price!
If you have not purchased the cancellation insurance we cannot issue a refund, but we can offer a one-year credit. As the name implies, a one-year credit is valid for one year and is fully transferrable. This means that if you are unable to travel within the year, you can give your one-year credit to a friend, family member or even someone you barely know. Again, you will need to contact our office and speak to a representative at +1-888-449-2901 to receive the credit.
Changes to your booking are made free of charge. We try to accommodate flight delays as best possible. If we have your flight number we can track your flight and move your reservation to the next available shuttle. Sometimes you might know of a flight delay before we do, therefore it is always best to call our office to speak to a representative at +1-888-449-2901, especially if your flight is cancelled or delayed before take off.
When arriving at the Calgary Airport, plan on having 30 minutes to collect your bags and make it to our desk for domestic arrivals and 45 minutes for international arrivals. For example, if your plane is scheduled to arrive at Calgary Airport between 12:15 and 12:30, we suggest you book your spot on the 13:30 scheduled service from Calgary Airport to Banff.
If it’s tighter than this, for example, a plane scheduled to arrive at 12:50,we suggest you book the 14:30 and then move on to the 13:30 if you arrive on time/early. This is to avoid booking the 13:30, missing it and then finding the 14:30 is sold out, leaving you having to wait until 15:30.
When departing Banff or Canmore we recommend arriving at the Airport 1 hour prior to domestic flights and 2 hours prior to international flights.