FAQs
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Booking Changes & Cancellations
Airport Arrivals
If you hesitate between 2 departure times, it’s better to book the later one. You can move to an earlier departure if you arrive early, and there is availability. This is to avoid booking an early shuttle, missing it and then finding the next one is sold out, leaving you to wait for the following one.
- If your flight information is provided and your flight arrives before 22:15, we will hold the bus no later than 22:45.
- If your flight information is provided and your flight arrives after 22:15, the shuttle will leave at 22:30.
- If your flight information is incorrect or not provided, the shuttle will leave at 22:30.
The goal of this policy is to strike a balance between leaving on time and allowing customers a few extra minutes to make the bus. Please provide us with your latest flight details so can plan accordingly. If you miss the 22:30 departure, you have the following options:
- Take a taxi or a private transfer to Banff/Canmore – availability and rates may vary. Allied Limousine 403-299-9555 | Associated Taxi – 403-299-1111.
- Stay in Calgary and take a transfer the next day.
If you miss our 22:30 departure and choose not to travel with us the following day, you must contact us within the next 48 hours to arrange for a booking refund.”
The Journey
Banff to Calgary typically takes 1 hour 45 minutes (not including the time to drop passengers off)
- 2 pieces of luggage and 1 carry-on.
- Ski and snowboards must be in a ski/snowboard bag.
- Sporting equipment are included in your luggage limit.
- Bikes must be packaged in a box to prevent damage during transport.
If you are travelling with a bike boxes or any other oversized luggage items please contact us. Banff Airporter® is not responsible for any damage incurred during transport
The Banff National Park Pass is not included in the ticket price. We do not stop when entering the Park, therefore it is your responsibility to purchase a pass once in the Park. You can purchase a Park’s Pass at the information centre in Banff or online at: https://parkpass.banfflakelouise.com/
You do not need to purchase a park pass to ride on the Airporter, but you should have one to stay in the park. For more information please contact Parks Canada.
Banff/Canmore Departures
In Canmore we pick up and drop off exclusively at the Coast Hotel.
If you hesitate between 2 departure times, it’s better to book the later one. You can move to an earlier departure if you arrive early, and there is availability. This is to avoid booking an early shuttle, missing it and then finding the next one is sold out, leaving you to wait for the following one.