Help is just around the corner. Feel free to contact us if you don’t feel like reading or if your question(s) are not answered below.
However, when you are flying out of Calgary, we would like to know the time your plane departs.
Are you using Internet Explorer? If you answered yes then try using a different web browser, such as Google Chrome or Firefox. You will be able to tell if your booking has gone through as you will be directed to a confirmation page and you will receive a confirmation email. If you are still having difficulties booking, call our office to speak to a representative at +1-888-449-2901.
The seniors rate can only be applied over the phone. If you would like to book at the seniors rate call our office to speak to a representative at +1-888-449-2901.
Upon your arrival Calgary Intl. Airport you’ll find us located inside the airport between exit doors 5 and 6 at area “B” of the main arrivals level, domestic terminal. We’re conveniently located between Tim Horton’s and Starbucks! Pick your poison. Checking in is super simple. Just pull up to the desk and have your last name handy.
Calgary Airport recently opened their new international terminal. They did not offer any ground transportation desks in the terminal, so passengers arriving at the new international terminal will enjoy a 10-minute walk to our original domestic terminal desk.
Unfortunately not. We have one drop off and pick up location in Calgary which is the Calgary Airport. If you are staying in a nearby hotel we suggest checking with your hotel to see if they provide an airport shuttle.
Unfortunately we cannot wait for late passengers as we are scheduled service and have other passengers on board. However, if you do miss your shuttle we can happily move you to the next available shuttle free of charge.
We are happy to give you a full refund if you have purchased cancellation insurance at the time of booking and you have contacted us before your scheduled shuttle time. Cancellation insurance can be selected when making your booking online and is offered by a representative when booking over the phone. Cancellation insurance is only 7% of the ticket price!
If you have not purchased the cancellation insurance we cannot issue a refund, but we can offer a one-year credit. As the name implies, a one-year credit is valid for one year and is fully transferrable. This means that if you are unable to travel within the year, you can give your one-year credit to a friend, family member or even someone you barely know. Again, you will need to contact our office and speak to a representative at +1-888-449-2901 to receive the credit.
Changes to your booking are made free of charge. We try to accommodate flight delays as best possible. If we have your flight number we can track your flight and move your reservation to the next available shuttle. Sometimes you might know of a flight delay before we do, therefore it is always best to call our office to speak to a representative at +1-888-449-2901, especially if your flight is cancelled or delayed before take off.
When arriving at the Calgary Airport, plan on having 30 minutes to collect your bags and make it to our desk for domestic arrivals and 45 minutes for international arrivals. For example, if your plane is scheduled to arrive at Calgary Airport between 12:15 and 12:30, we suggest you book your spot on the 13:30 scheduled service from Calgary Airport to Banff.
If it’s tighter than this, for example, a plane scheduled to arrive at 12:50,we suggest you book the 14:30 and then move on to the 13:30 if you arrive on time/early. This is to avoid booking the 13:30, missing it and then finding the 14:30 is sold out, leaving you having to wait until 15:30.
When departing Banff or Canmore we recommend arriving at the Airport 1 hour prior to domestic flights and 2 hours prior to international flights.
The Journey between Calgary, Banff and Canmore
Canmore to Calgary typically takes 1 hour 20 minutes.
Banff to Calgary typically takes 1 hour 45 minutes (not including the time to drop passengers off)
If you sleep in on your return and miss your shuttle, you can still travel with us. You simply pay a $25 reactivation fee and then your booking is, once again, open for a one year period. This fee needs to be paid on the same day that you were originally scheduled to depart. In other words, you can’t miss the shuttle, call us 3 weeks later and still use your booking.
The Banff National Park Pass is not included in the Airporter ticket. We do not stop when entering the Park, therefore it is your responsibility to purchase a pass once in the Park. You can purchase a Parks Pass at the information centre in Banff or online at: https://parkpass.banfflakelouise.com/
You do not need to purchase a park pass to ride on the Airporter, but you will require one to stay in the park. For more information please contact Parks Canada.
In Banff we can drop off at home address and hotels.
In Canmore we have the one drop off location which is the Coast Canmore Hotel.
Our luggage limit is similar to that of most airlines. We allow for:
- 2 pieces of luggage and 1 carry-on.
- Ski and snowboards must be in a ski/snowboard bag.
- Sporting equipment are included in your luggage limit.
- Bikes must be packaged in a box to prevent damage during transport.
If you are travelling with a bike boxes or any other oversized luggage items please contact us. *Banff onDemand is not responsible for any damage incurred during transport
Due to allergies, we unfortunately do not allow pets in our vehicles. However, if you have a service animal we will be happy to have them on board.
There is no wifi on board the shuttle due to lack of service when driving through the beautiful Canadian Rockies.
There are no washrooms. If you urgently need to stop, you can let the driver know and they will pull over at the earliest possible stop.
You must book a separate seat for a child or infant. The Banff Airporter can also provide child safety seats (free of charge) if you are not travelling with one. Infant bookings need to be made over the phone by calling our office to speaking to a representative at +1-888-449-2901.
You will be charged in Canadian Dollars.
Our scheduled service does not go to Lake Louise. We do have some pretty sweet private cars that can get you to Lake Louise though. You can check out pricing and vehicle options here Banff Sedan.