Banff Airporter® Fine Print
Reservations are made via phone, email, or online. Sorry but our fax machine has been officially decommissioned.
All methods of reserving require VISA or MasterCard payments at the time of booking to secure bookings. When you receive a confirmation number, the booking is actually made and likewise confirmed. If you don’t get one, please let us know.
All scheduled reservations are transferrable, changes in bookings are free of charge and unused portions of travel qualify for a credit in our system for up to a year. Credits apply when you contact us prior to your date of travel. If you would like to have your booking fully refundable, then you need to purchase our Travel Insurance at the time of booking. This allows for a full refund for whatever reason, less the Travel Insurance cost of 10%.
Clients departing on scheduled services from Calgary Intl Airport are asked to check in at the Banff Airporter® Desk located on the Main Arrivals Level, Meeting Spot “C” (between exit doors 6 & 7 @ International Arrivals).
Departures from the airport are prompt at the scheduled times listed, however, we will do our very best to accommodate late arrivals. Airport agents track your flight details to make the best arrangements possible. If you miss the 22:30 (our latest departure) due to a flight delay you can catch a cab and we’ll refund your booking the next morning. No cancellation insurance needed.
Travellers without reservations will be accommodated on a stand-by basis, subject to seat availability.
The Banff Airporter® does door-to-door pickups in Banff. Please be ready 10 minutes prior to your scheduled pickup time and expect us no later than 15 minutes past your scheduled pickup time.
Although we love animals and are fierce defenders of their rights, due to allergies and so on, Pets are not permitted with the exception of service animals.
Luggage Allowance: We operate much like the airlines in that the total number of bags permitted is the same. So if you arrived by air, there should be no restrictions other than those experienced with the airline. Please be sure to box all bikes and skis and let us know if you have any oversized items like cellos or stand up basses.
The drivers and staff of Banff Airporter® are happy to serve you. If you feel our staff provided you with superb customer service please feel free to offer a gratuity.
Thank you for choosing Banff Airporter®